Talk About Good Service

Posted on May 7th, 2008 in Marketing Skills, appreciate, customer care, exabytes

You know, it doesn’t take much to impress me. Just little neat surprises here and there would be enough.

For example, when I logged in my blog administrator page today, I saw

WordPress 2.5.1 is available! Please update now

Mine is 2.5.0, not a big deal, just a 0.0.1 bump. So I figure, what the hell, lets just upgrade it.

I logged into my Web Hosting Control Panel, and proceed to Fantastico Control Panel and saw no upgrade available.

Oh well, they haven’t upgraded it yet. I’m in no hurry, plus it’s a small upgrade, like I said - not a big deal. But I figure I should ask them when they’d upgrade it. So I know how long I’ll have to be annoyed by Wordpress, nagging to be upgraded.

I sent an email, set it to low priority. Like I said, it’s nothing important.

Hi guys, any idea when new upgrade for Fantastico Wordpress installation will be?

And 2 hours later

Dear Arzumy, the Fantastico Wordpress already upgraded to 2.5.1. Please test it.

Wow, impressive. It’s nothing big, simple act from them, but impressive.

Talk about good service.

Cheers!

P.s. By the way it’s Exabytes, and this is not an affiliate link.

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